Privacy Policy

01 Collection of Personal Information

In order to better provide you with the services offered, Havana Solutions LLC may collect personally identifiable information, such as your:

• First and Last Name
• E-mail Address
• Phone Number
• Service Address

Havana Solutions LLC may also collect anonymous information that is not unique to you, such as the pages you visit on this site.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services. These may include sending us an email message, submitting a service request through a form on this site, or calling us to book a visit. We will use your information for, but not limited to, communicating with you in relation to services you have requested from us.

02 Cookies and Tracking Practices

Havana Solutions LLC may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

03 Use of Your Personal Information

Havana Solutions LLC collects and uses your personal information to operate and deliver the services you have requested. Havana Solutions LLC may also use your personally identifiable information to inform you of other services available from Havana Solutions LLC.

04 Sharing Information with Third Parties

Havana Solutions LLC does not sell, rent or lease its customer lists to third parties.

Havana Solutions LLC may share data with trusted partners to help perform statistical analysis, send you email, provide customer support, or schedule and complete work at your property. All such third parties are prohibited from using your personal information except to provide these services to Havana Solutions LLC, and they are required to maintain the confidentiality of your information.

Mobile Information Sharing and SMS Disclosure: Notwithstanding the above, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

05 SMS Opt-In and Communications

From time to time, Havana Solutions LLC may contact you via email or SMS for the purpose of providing appointment confirmations, service updates, alerts, and other general communication.

SMS Terms: If you provide your phone number, you consent to receive SMS messages from us. Message and data rates may apply. Message frequency varies. You may opt out of SMS communications at any time by replying "STOP".

06 Data Security and Handling

Havana Solutions LLC secures your personal information from unauthorized access, use, or disclosure. We take appropriate security measures to protect against unauthorized access to or alteration of your personal information. No data transmission over the internet or any wireless network can be guaranteed to be completely secure. As a result, while we work to protect your personal information, you acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control, and that the security, integrity and privacy of any information and data exchanged between you and us through this site cannot be guaranteed.

07 Your Rights and Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records
• Direct any service providers to delete your personal information from their records

Please note that we may not be able to comply with a request to delete your personal information if it is necessary to complete the transaction for which the personal information was collected, fulfill the terms of a written warranty, detect security incidents, or comply with an existing legal obligation.

To make a request, contact us using the details at the end of this policy.

08 Children Under Thirteen

Havana Solutions LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this site.

09 External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

10 Changes to This Statement

Havana Solutions LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes by placing a prominent notice on our site.

11 Contact Information

Havana Solutions LLC welcomes your questions or comments regarding this Statement of Privacy.